Location: Central London

Job Type: Full time 

Compensation: £50,000 - £53,000

Why join us?

If you love food and technology as much as we do, you’ll love life at Vita Mojo. We’re on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we’re powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they’re hoping for. Each and every time.

Our Vita Mojo DNA

We’re proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward-thinking place to work, and when you become a Moji, you’ll be joining a supportive team who’ve always got your back. Our passion for technology and food is matched only by our support for our people.

About the role

💥Your mission as a Vita Mojo Client Success Manager is to transform tech chaos into confidence for a portfolio of SMB and mid market QSR clients. You’ll retain and grow your accounts by adding humanity into the tech-driven solutions we provide, helping our clients to maximise the value they receive from Vita Mojo’s solutions.

You’ll deeply understand your clients needs and goals, and understand how Vita Mojo addresses them. You’ll ensure that every one of them gets maximum value from their solutions by collaborating strategically with them and managing projects to enable them to thrive, grow and recommend Vita Mojo to others. You’ll also act as their voice within the business - ensuring their needs are met by our product and processes.

This role is perfect for someone who enjoys building relationships with clients, managing stakeholders, and translating complex operational issues into tangible solutions. You will be able to understand the needs and goals of our clients, and use insights to share best practices, uncover opportunities for expansion, and cultivate a successful long-term partnership.

The day-to-day

Working in a startup means that things often change and we adapt to the growing and changing needs of the business. We expect the below to be the bulk of the role, but this may change over time depending on your own development needs, aspirations and the makeup of the team. 

• Oversee a portfolio of accounts, understanding the operational and business challenges of our clients and advising them on how the features and benefits of the Vita Mojo Order Management System address their needs.
• Proactively understand how our developments can further support your clients and notify them of new product releases. This includes issuing regular, executive-level summary status reports both internally and to the client
• Come up with creative solutions to help clients get the most out of our software and look for opportunities to upsell new products and services to them where it can add value
• Interpret client insights and act as voice of the client internally, proactively working with the Product Team on operational challenges, product roadmap changes, new feature requests, and technical hurdles
• Contribute to cross-functional initiatives using your knowledge and client facing insight to improve the overall client experience and lead to greater satisfaction and loyalty among clients

About you

• Previous experience - You have experience working within Client Success in a fast paced, high growth or progressive environment. Working with business critical software that is vital to day to day operations.
• Proven ability to manage senior stakeholders and multithread across complex accounts – You’re comfortable engaging with multiple decision-makers and influencers within a client’s business to drive alignment, build consensus, and deliver successful outcomes.
• Customer focused - You have a passion for talking to customers. You’re able to empathise with our clients in a genuine way that lets them know you understand their pain points, while also being able to handle a difficult conversation
• Strong time management with the ability to balance multiple deliverables while working in a high volume environment. You can juggle multiple projects and relationships which require organisation, detail, prioritisation, and delivering outcomes.
• Self-sufficiency and initiative is a must. You will love the challenge of solving complex problems (operational and technical) and learning new things, along with thriving in a dynamic startup environment where you can do great work despite quickly changing situations.
• Top-notch communication You’re comfortable conducting business with varying levels of industry stakeholders, from till operators to founders and CEOs. You’re able to empathise with our clients in a genuine way that lets them know you understand their pain points, while also being able to handle a difficult conversation.
• Flexibility and thinking on your feet. You value active listening and can handle challenges with aplomb, making thoughtful decisions that are good for our clients, our teammates and our company.
• Curiosity and a willingness to say, ‘Isn’t that interesting’, rather than, ‘I already know that’. You will be able to step back and ask strategic questions, approach complex problems with empathy and the drive to reach positive outcomes for our clients.

Our Benefits and Ways of Working
We’re proud of the open, inclusive, and supportive culture we’ve built, and continue to build Vita Mojo. We operate a hybrid working model with two in-office collaboration days each week. Outside of those, we trust our team to manage their working day in a way that suits them, while being mindful of team needs, collaboration, and business priorities. This means you can flex your time when needed, whether for personal appointments, family responsibilities, or deep-focus work as long as you’re communicating openly and delivering on your goals.

Private Healthcare
All team members have access to private medical insurance through Vitality Health, offering fast access to high-quality healthcare, wellbeing resources, and the Vitality Programme.

Life Assurance
We provide Group Life Assurance through Legal & General, offering financial protection and wellbeing support to your loved ones in the event of your passing.

Income Protection
Income Protection is offered via Canada Life to support you financially if you’re unable to work due to long-term illness or injury, with additional support to help you return to work when ready.

Learning & Development
We believe that when you grow, we all grow. We’re proud to support professional development that helps you build transferable skills, whether that’s in your current role or to set you up for future success within the company.

We’re also happy to support learning that’s not strictly role-specific, as long as it’s professionally enhancing and contributes to your broader growth at Vita Mojo.

Holiday Allowance
Team members receive 25 days of annual leave plus public holidays. This increases with each full year of service, up to 28 days.

Carer’s Leave
We offer one week (five days) of paid leave annually to support team members caring for a loved one.

Parental Leave
Our enhanced parental leave policy supports all new parents after three months of employment. Primary caregivers receive 16 weeks of full pay, followed by 50% pay for an additional 16 weeks. Secondary caregivers receive four weeks of full pay, plus an additional two weeks after three years of service.

Health Leave
We offer 12 days of fully paid sick leave annually to support your health and recovery.

Birthday Leave
Take the day off to celebrate your birthday—it’s on us.

Social Events
We host regular team socials, from monthly in-office drinks to quarterly offsites, celebrating milestones and enjoying time together as a team.

Dog-Friendly Office
We welcome well-behaved dogs in our offices.