Locations: Central London
Job Type: Full Time 
Compensation: 💸 £28,000 - £32,500

Why join us?

If you love food and technology as much as we do, you’ll love life at Vita Mojo. We’re on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we’re powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they’re hoping for. Each and every time.

Our Vita Mojo DNA

We’re proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward-thinking place to work, and when you become a Moji, you’ll be joining a supportive team who’ve always got your back. Our passion for technology and food is matched only by our support for our people.

About the role

The Client Success team is at the heart of everything that Vita Mojo does. Our mission is simple - to constantly strive to make our clients successful by using the Vita Mojo suite of products to the fullest.

Working with new and existing clients your primary focus will be to ensure our clients are effectively onboarded and to drive the adoption of Vita Mojo’s products. This is a fantastic opportunity to be part of our company journey, getting stuck into projects, whilst supporting our growing team and client portfolio. You'll need to be curious, organised, detail-oriented, proactive and tech-savvy to thrive in this role.

You’ll join an existing team of Implementation Associates and become a technical specialist, focusing on configurations and basic hardware. You will play a key role in supporting clients during their crucial launch and expansion phases. While prior experience is not required, you will collaborate closely with our technical and hardware teams to develop your skills and expertise.

The day-to-day

Working in a startup means that things often change and we adapt to the growing and changing needs of the business. We expect the below to be the bulk of the role, but this may change over time depending on your own development needs, aspirations and the makeup of the team.

Sitting within the operations side of the Client Success team, you will be supporting implementation work for our new clients, plus existing clients looking to expand further sites and modules. To achieve this you will work closely with our Implementation Project Managers, Solutions Consultants, Hardware team and Client Success Managers. While the below is not an exhaustive list of your duties, it outlines the bulk of the role on a day-to-day basis.

• Working on restaurant ordering journey configurations and menu building to help progress client implementations.

• Supporting our clients at go live with proactive contact to ensure a smooth transition to VM Day 1

• Project managing end-to-end implementation of new restaurant launches and channel upsells for our clients

• Communicating with clients to help move their onboarding project forward and training them on our systems

• Supporting the ordering and dispatch of new hardware supporting the hardware team, and engaging with distributors and installers

• Contributing to services such as menu health checks and webinars to support our clients in realising value

• Updating internal and external documentation such as implementation playbooks and set-up guides

• Attending weekly internal Client Success team meetings and providing regular updates on projects you are involved in.

• Assisting with internal projects outside of day-to-day client implementations.

• Supporting with technical triage and troubleshooting of our product

About you

• Professional experience in a customer facing role.
  
• Tech savvy and used to a variety of platforms such as G-Suite.
  
• Strong organisational skills and ability to prioritise multiple tasks.
  
• You’re a creative thinker: you love coming up with new ideas and tackling problems.
  
• You love the details and understand the importance of execution
  
• Want to get technical and explore both the hardware and software side of our solution
  
• Confidence to work independently and collaboratively with teams.
  
• Inquisitive, keen to learn, grow new skills and try new things each day.
  
• You enjoy being in a busy and dynamic working environment.
  
• Hospitality experience is a bonus!
  
  It’d be a bonus if you:
  
  • Experience in hospitality or a related tech business.
    
  • Experience working in and building processes in Monday.com as a project management tool

Our Benefits and Ways of Working
We’re proud of the open, inclusive, and supportive culture we’ve built, and continue to build Vita Mojo. We operate a hybrid working model with two in-office collaboration days each week. Outside of those, we trust our team to manage their working day in a way that suits them, while being mindful of team needs, collaboration, and business priorities. This means you can flex your time when needed, whether for personal appointments, family responsibilities, or deep-focus work as long as you’re communicating openly and delivering on your goals.

Private Healthcare
All team members have access to private medical insurance through Vitality Health, offering fast access to high-quality healthcare, wellbeing resources, and the Vitality Programme.

Life Assurance
We provide Group Life Assurance through Legal & General, offering financial protection and wellbeing support to your loved ones in the event of your passing.

Income Protection
Income Protection is offered via Canada Life to support you financially if you’re unable to work due to long-term illness or injury, with additional support to help you return to work when ready.

Learning & Development
We believe that when you grow, we all grow. We’re proud to support professional development that helps you build transferable skills, whether that’s in your current role or to set you up for future success within the company.

We’re also happy to support learning that’s not strictly role-specific, as long as it’s professionally enhancing and contributes to your broader growth at Vita Mojo.

Holiday Allowance
Team members receive 25 days of annual leave plus public holidays. This increases with each full year of service, up to 28 days.

Carer’s Leave
We offer one week (five days) of paid leave annually to support team members caring for a loved one.

Parental Leave
Our enhanced parental leave policy supports all new parents after three months of employment. Primary caregivers receive 16 weeks of full pay, followed by 50% pay for an additional 16 weeks. Secondary caregivers receive four weeks of full pay, plus an additional two weeks after three years of service.

Health Leave
We offer 12 days of fully paid sick leave annually to support your health and recovery.

Birthday Leave
Take the day off to celebrate your birthday—it’s on us.

Social Events
We host regular team socials, from monthly in-office drinks to quarterly offsites, celebrating milestones and enjoying time together as a team.

Dog-Friendly Office
We welcome well-behaved dogs in our offices.