Locations: Central London
Job Type: Full Time 
Compensation: 💸 £28,000 - £32,500

Why join us?

If you love food and technology as much as we do, you’ll love life at Vita Mojo. We’re on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we’re powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they’re hoping for. Each and every time.

Our Vita Mojo DNA

We’re proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward-thinking place to work, and when you become a Moji, you’ll be joining a supportive team who’ve always got your back. Our passion for technology and food is matched only by our support for our people.

About the role

The Client Success team is at the heart of everything that Vita Mojo does. Our mission is simple - to constantly strive to make our clients successful by using the Vita Mojo suite of products to the fullest.

Working with new and existing clients your primary focus will be to ensure our clients are effectively onboarded and to drive the adoption of Vita Mojo’s products. This is a fantastic opportunity to be part of our company journey, getting stuck into projects, whilst supporting our growing team and client portfolio. You'll need to be curious, organised, detail-oriented, proactive and tech-savvy to thrive in this role.

You’ll join an existing team of Implementation Associates and become a technical specialist, focusing on configurations and basic hardware. You will play a key role in supporting clients during their crucial launch and expansion phases. While prior experience is not required, you will collaborate closely with our technical and hardware teams to develop your skills and expertise.

The day-to-day

Working in a startup means that things often change and we adapt to the growing and changing needs of the business. We expect the below to be the bulk of the role, but this may change over time depending on your own development needs, aspirations and the makeup of the team.

Sitting within the operations side of the Client Success team, you will be supporting implementation work for our new clients, plus existing clients looking to expand further sites and modules. To achieve this you will work closely with our Implementation Project Managers, Solutions Consultants, Hardware team and Client Success Managers. While the below is not an exhaustive list of your duties, it outlines the bulk of the role on a day-to-day basis.

• Working on restaurant ordering journey configurations and menu building to help progress client implementations.

• Supporting our clients at go live with proactive contact to ensure a smooth transition to VM Day 1

• Project managing end-to-end implementation of new restaurant launches and channel upsells for our clients

• Communicating with clients to help move their onboarding project forward and training them on our systems

• Supporting the ordering and dispatch of new hardware supporting the hardware team, and engaging with distributors and installers

• Contributing to services such as menu health checks and webinars to support our clients in realising value

• Updating internal and external documentation such as implementation playbooks and set-up guides

• Attending weekly internal Client Success team meetings and providing regular updates on projects you are involved in.

• Assisting with internal projects outside of day-to-day client implementations.

• Supporting with technical triage and troubleshooting of our product

About you

• Professional experience in a customer facing role.
  
• Tech savvy and used to a variety of platforms such as G-Suite.
  
• Strong organisational skills and ability to prioritise multiple tasks.
  
• You’re a creative thinker: you love coming up with new ideas and tackling problems.
  
• You love the details and understand the importance of execution
  
• Want to get technical and explore both the hardware and software side of our solution
  
• Confidence to work independently and collaboratively with teams.
  
• Inquisitive, keen to learn, grow new skills and try new things each day.
  
• You enjoy being in a busy and dynamic working environment.
  
• Hospitality experience is a bonus!
  
  It’d be a bonus if you:
  
  • Experience in hospitality or a related tech business.
    
  • Experience working in and building processes in Monday.com as a project management tool

Work perks and benefits

🏆 We pride ourselves on our fantastic open, honest, inclusive culture that we have built, and continue to build. 🏗️

Our approach. We work on a hybrid model which means that twice a week you'll come into the office for team collaboration, and the other three days are spent working from home (or hot-desking in the office if that’s your jam!).

💪 We’re proud of the flexibility that we offer our Mojis and want to promote a positive work/life alignment. A one-size-fits-all approach won’t work for every Moji and team, and we encourage you to have conversations with your line manager and team to understand your work preferences and team needs.

The aim is to ensure that Mojis are able to maximise their potential, build trust with their teams, establish an effective work/life alignment and also meet the needs of our growing business! 🚀

💻 Your tech kit. We want to supply you with the best hardware to get the job done. We will set you up with your basic kit when you start and anything else you need once you have some time to get your feet on the ground.

🏡 Work from home kit. When you join we’ll work with you to understand your work from home needs, and get you set up to be your most productive while working from home.

🕰️ Your hours. Where possible, you set your own hours to get the work done in line with your team and company needs. If you’re an early riser, come in as early as you like; if you need to do the morning school run, come in a bit later. At the end of the day, the work needs to be done but we also need you to balance that with life.

🌵 Your work environment. Our bright and spacious offices offer lots of natural light, a jungle of plants, and different spaces to relax and focus on what you need to do.

🍑 Food and drink. We stock all the coffee and tea you can drink when in the office and we’re never without snacks!

💗 Your development. We have found that Mojis who thrive at Vita Mojo embrace a growth mindset and are proactive about their development, find ways to contribute and grow in non-linear (and linear!) ways. We offer support with your development to gain the skills, knowledge and relationships you need to soar, whether at Vita Mojo or later on in your development journey.

🌴 Your holidays. We believe in finding your work life alignment and want you to take advantage of your 25 days of leave, plus public holidays. Your holiday allowance increases after each complete calendar year of service, up to 28 days.

💚 Carer’s Leave. We understand life happens and you may need to take some time to support your loved ones. Whether that be looking after your sick dog, friends or family members. We offer one week (5 days) paid leave to all Mojis.

🐣 Welcoming a child into your life. We have enhanced Parental leave policies! Parental leave is offered to all Mojis after 3 months at the company. Parental leave is the collective term and includes maternity, paternity, adoption leave and surrogacy. Our leave policy is meant to help you navigate through this time as successfully as possible.

We recognise both the primary caregiver (the person who spends most time with the child) and the secondary (typically this is the non-birthing parent). Primary caregivers receive full pay for the first 16 weeks and 50% pay up to week 32.

Secondary caregivers receive full pay for the first 4 weeks and an additional 2 weeks after 36 months of continuous service. It's up to you when you start your leave, we are here to support you through the whole process.

🤒 Your health. We offer 12 days of full pay health leave.

🥳 Your birthday. We love celebrating birthdays, whether through baked goods or gifts, and you also get the day off on (or around) your birthday every year.

🍾 Your social spirit. We love socialising with our fellow Mojis, whether through monthly drinks in the office, quarterly offsite socials (both virtual and in person), celebrating milestones, or anything else that comes up, we enjoy hanging out with each other!

🐶 Dog friendly. We love our furry friends who visit the office! Calling all responsible pet owners to join us! 😊