Locations: Central London

Job Type: Permanent Employee (UK)

Office Requirements: 2-3 days a week, including client onsite visits where required

Why join us?

If you love food and technology as much as we do, you’ll love life at Vita Mojo. We’re on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we’re powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they’re hoping for. Each and every time.

Our Vita Mojo DNA

We’re proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward-thinking place to work, and when you become a Moji, you’ll be joining a supportive team who’ve always got your back. Our passion for technology and food is matched only by our support for our people.

About the role

Your mission as an Implementation Project Manager is to own the project delivery and execution of our new clients, onboarding with Vita Mojo software and hardware. Ensuring every client has an outstanding onboarding experience, leading to their long-term success.

You will lead the end-to-end delivery of implementation projects, from initial handover through discovery, configuration, hardware deployment, and go-live. This role involves coordinating cross-functional resources, managing risks and dependencies, and ensuring clear alignment across stakeholders. You’ll combine strong project management expertise with solid technical understanding to successfully deliver complex software solutions. As the organisation grows, you will also play a key role in shaping and improving delivery processes.

The day-to-day

Vita Mojo is a fast-paced company in a dynamic industry - we continuously adapt to the growing and changing needs of our customers and the business. We expect the below to be the bulk of the role, but this may change over time depending on your own development needs, aspirations and the makeup of the team.

• Lead the full project lifecycle from initial kickoff to successful hardware installation and go-live

• Own all project planning and day-to-day tracking using internal tools, ensuring project scope aligns with timelines and scope.

• Proactively identify risks, dependencies, and blockers, managing resolutions while maintaining transparent, confident communication with clients.

• Act as the primary contact, leading project calls (online and in-person), and aligning diverse stakeholders to ensure project alignment.

• Coordinate internal delivery team resources - including implementation associates and technical consultants, keeping them aligned on scope and timelines.

• Facilitate in-depth discovery sessions to capture requirements, challenge assumptions, and define clear, achievable deliverables that meet client needs.

• Collaborate with technical teams, leveraging technical fluency to ask critical questions and guide informed decision-making.

• Deliver high-impact training and manage high-pressure go-live support for software and hardware, ensuring a seamless handover to Client Success.

About you

• Strong project management and organisational skills, with the ability to manage multiple projects, timelines, and stakeholders simultaneously, which require organisation, prioritisation, deep thinking, and delivering outcomes.

• Top-notch communication. You have the ability to simplify concepts and tailor your style depending on who you’re communicating with - be that a CEO, restaurant manager, or ops director.

• Customer-focused. You empathise with clients in a genuine way that lets them know you understand their pain points and business needs. Setting high standards to provide an outstanding onboarding experience, leading to higher adoption, retention and expansion.

• Technically curious and confident - you don’t need to build the solution, but you understand the “why” behind it and can engage meaningfully with technical stakeholders.

• Self-sufficiency and initiative are a must. You will love the challenge of solving complex problems (operational and technical) and learning new things, along with thriving in a dynamic startup environment where you can do great work despite quickly changing situations.

It’d be a bonus if you:

• Experience in hospitality and or related tech business

• Experience managing enterprise clients

• Used to using Google Workspace and Slack

Key competencies

• At least 3+ years of experience in a client-facing role, preferably in Implementation, Operations or Client Success

• Strong project management experience, leading complex software projects end-to-end, ideally within a SaaS/software delivery environment

• Excellent written and verbal communication skills with the ability to adjust communication style to an audience

• Tech-savvy with a strong curiosity for SaaS products, and a proven ability to quickly learn and adapt to new tools, features, and technologies

• An ability to translate a client’s needs into a solid implementation strategy

• A proven ability to think outside the box and challenge the status quo when necessary to ensure project success.

Our Benefits and Ways of Working
We’re proud of the open, inclusive, and supportive culture we’ve built, and continue to build Vita Mojo. We operate a hybrid working model with two in-office collaboration days each week. Outside of those, we trust our team to manage their working day in a way that suits them, while being mindful of team needs, collaboration, and business priorities. This means you can flex your time when needed, whether for personal appointments, family responsibilities, or deep-focus work as long as you’re communicating openly and delivering on your goals.

Private Healthcare
All team members have access to private medical insurance through Vitality Health, offering fast access to high-quality healthcare, wellbeing resources, and the Vitality Programme.

Life Assurance
We provide Group Life Assurance through Legal & General, offering financial protection and wellbeing support to your loved ones in the event of your passing.

Income Protection
Income Protection is offered via Canada Life to support you financially if you’re unable to work due to long-term illness or injury, with additional support to help you return to work when ready.

Learning & Development
We believe that when you grow, we all grow. We’re proud to support professional development that helps you build transferable skills, whether that’s in your current role or to set you up for future success within the company.

We’re also happy to support learning that’s not strictly role-specific, as long as it’s professionally enhancing and contributes to your broader growth at Vita Mojo.

Holiday Allowance
Team members receive 25 days of annual leave plus public holidays. This increases with each full year of service, up to 28 days.

Carer’s Leave
We offer one week (five days) of paid leave annually to support team members caring for a loved one.

Parental Leave
Our enhanced parental leave policy supports all new parents after three months of employment. Primary caregivers receive 16 weeks of full pay, followed by 50% pay for an additional 16 weeks. Secondary caregivers receive four weeks of full pay, plus an additional two weeks after three years of service.

Health Leave
We offer 12 days of fully paid sick leave annually to support your health and recovery.

Birthday Leave
Take the day off to celebrate your birthday—it’s on us.

Social Events
We host regular team socials, from monthly in-office drinks to quarterly off-sites, celebrating milestones and enjoying time together as a team.

Dog-Friendly Office
We welcome well-behaved dogs in our offices.