Location: Central London

Job Type: Full time 

Compensation: £32,500 - £37,500

Why join us?

If you love food and technology as much as we do, you’ll love life at Vita Mojo. We’re on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we’re powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they’re hoping for. Each and every time.

Our Vita Mojo DNA

We’re proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward-thinking place to work, and when you become a Moji, you’ll be joining a supportive team who’ve always got your back. Our passion for technology and food is matched only by our support for our people.

About the role

💥As a Growth Solutions Consultant, you will play a crucial role in supporting our new and existing client base with important configuration changes, ensuring they maximise the value of Vita Mojo’s platform. Since this is a technical role you’ll also work closely with our Product & Engineering teams - to maintain an excellent and up to date knowledge of our products and to help shape the roadmap.

You'll also work closely with the wider solutions consultants, assisting with larger, technical module design while developing your own technical capabilities.

This role is ideal for someone who thrives on working with high-value clients, enjoys driving efficiency, and wants to make an impact in a fast-paced, evolving environment 🚀

The day-to-day

Working in a startup means that things often change and we adapt to the growing and changing needs of the business. We expect the below to be the bulk of the role, but this may change over time depending on your own development needs, aspirations and the makeup of the team. 

• Own and lead delivery on executing specific configuration requests(such as receipt templates, firing times and operational flow amendments) for all existing clients
• Be the first escalation path for Implementation Associates and Implementation Project Managers launching new sites and clients with config changes resulting from go live
• Review, and where knowledgeable, troubleshoot and resolve tickets escalated by Support via VM’s technical POD teams
• Upskill and be lead trainer in our Analytics solution for clients needing more bespoke guidance on usability (over and above the VM Product School content)
• Support the adoption of newly developed self-serve features with our clients, by building training materials and ZenDesk articles to allow roll out on mass
• Continuously improve SC processes and automations within Vita Mojo systems to enhance efficiency, scalability, and client experience.

About you

• Self-starter - You take a positive approach and comfortable diving into the unknown, take initiative, and thrive in a startup environment where things can change quickly.
• Curious and eager to learn – You ask questions, seek to understand the bigger picture, and continuously build ways to improve processes and outcomes.
• Strong time management - You can handle multiple tasks, prioritising effectively in a fast-paced environment.
• Excellent communication skills - You can adapt your style to different audiences, whether speaking with a CEO or a restaurant manager.
• Customer-focused mindset - You empathise with clients, understanding their pain points and needs to provide a great onboarding experience.
• Problem solver - You think critically and focus on proactive solutions.

It’d Be a Bonus If You Have…

• Experience inhospitality or a related tech business.
• Experience working in and building processes in Monday.com as a project management tool

Work perks and benefits

🏆 We pride ourselves on our fantastic open, honest, inclusive culture that we have built, and continue to build. 🏗️

As a testament to this, Vita Mojo has secured a place as the UK’s Number 1 startup to work for by Tempo.

Our approach. We work on a hybrid model which means that twice a week you'll come into the office for team collaboration, and the other three days are spent working from home (or hot-desking in the office if that’s your jam!).

💪 We’re proud of the flexibility that we offer our Mojis and want to promote a positive work/life alignment. A one-size-fits-all approach won’t work for every Moji and team, and we encourage you to have conversations with your line manager and team to understand your work preferences and team needs.

The aim is to ensure that Mojis are able to maximise their potential, build trust with their teams, establish an effective work/life alignment and also meet the needs of our growing business! 🚀

💻 Your tech kit. We want to supply you with the best hardware to get the job done. We will set you up with your basic kit when you start and anything else you need once you have some time to get your feet on the ground.

🏡 Work from home kit. When you join we’ll work with you to understand your work from home needs, and get you set up to be your most productive while working from home.

🕰️ Your hours. Where possible, you set your own hours to get the work done in line with your team and company needs. If you’re an early riser, come in as early as you like; if you need to do the morning school run, come in a bit later. At the end of the day, the work needs to be done but we also need you to balance that with life.

🌵 Your work environment. Our bright and spacious offices offer lots of natural light, a jungle of plants, and different spaces to relax and focus on what you need to do.

🍑 Food and drink. We stock all the coffee and tea you can drink when in the office and we’re never without snacks!

💗 Your development. We have found that Mojis who thrive at Vita Mojo embrace a growth mindset and are proactive about their development, find ways to contribute and grow in non-linear (and linear!) ways. We offer support with your development to gain the skills, knowledge and relationships you need to soar, whether at Vita Mojo or later on in your development journey.

🌴 Your holidays. We believe in finding your work life alignment and want you to take advantage of your 25 days of leave, plus public holidays. Your holiday allowance increases after each complete calendar year of service, up to 28 days.

💚 Carer’s Leave. We understand life happens and you may need to take some time to support your loved ones. Whether that be looking after your sick dog, friends or family members. We offer one week (5 days) paid leave to all Mojis.

🐣 Welcoming a child into your life. We have enhanced Parental leave policies! Parental leave is offered to all Mojis after 3 months at the company. Parental leave is the collective term and includes maternity, paternity, adoption leave and surrogacy. Our leave policy is meant to help you navigate through this time as successfully as possible.

We recognise both the primary caregiver (the person who spends most time with the child) and the secondary (typically this is the non-birthing parent). Primary caregivers receive full pay for the first 16 weeks and 50% pay up to week 32.

Secondary caregivers receive full pay for the first 4 weeks and an additional 2 weeks after 36 months of continuous service. It's up to you when you start your leave, we are here to support you through the whole process.

🤒 Your health. We offer 12 days of full pay health leave.

🥳 Your birthday. We love celebrating birthdays, whether through baked goods or gifts, and you also get the day off on (or around) your birthday every year.

🍾 Your social spirit. We love socialising with our fellow Mojis, whether through monthly drinks in the office, quarterly offsite socials (both virtual and in person), celebrating milestones, or anything else that comes up, we enjoy hanging out with each other!

🐶 Dog friendly. We love our furry friends who visit the office! Calling all responsible pet owners to join us! 😊